It is often the responsibility of companies to ensure that customers are treated with care, and misalignment of expectations from both parties can lead to legal action.
On the other hand, there were also cases where companies instead sued their customers.
Here are some high profile corporate-customer litigation that has taken place over the past few years.
1. Interior design company tries to sue a couple for bad reviews
Photo credit: Fineline
Interior design firm Fineline attempted to sue a couple for allegedly defamatory statements made against them in online reviews.
Koh Shou Wen and Erin Chua hired Fineline Unique in 2017 to carry out renovation work on their new residential complex.
They "later complained about delays and shortcomings in the work" and gave their opinion on Google Reviews and Hometrust.
Ratings included sentences like “Worst ID (interior designer) experience. Don't let their cute sales tactics fool you. "
The company took legal action against the couple, alleging they were wrongly accused of being “unreliable, negligent, unprofessional and completely incompetent” and suffered losses.
The group failed in their attempt to sue the couple, according to Singapore Law Watch, and a judge ruled the company had indeed caused delays and shortcomings in renovations to the residential complex.
2. UOB sued by retiree for losses of S $ 1.15 million
Photo credit: Live Trading News
In August of this year, a 72-year-old retiree sued United Overseas Bank (UOB) and a former client advisor for the bank after suffering a total of $ 1.15 million in losses.
Retiree Tan Swan Choo said she was deceived by UOB's Keigo Lam Yew Kai because she believed she had put her money in UOB-authorized investment vehicles.
In fact, the loans were unsecured to Broadwell, a company in the British Virgin Islands.
Swan Choo and Keigo met in January 2018 when they were introduced by his son, who was also present at the meeting.
In her claim statement, Swan Choo said Keigo introduced her to the investment opportunity when her sons stepped down to replenish their buffet food.
She also believed that he was advising her in his capacity as an employee of UOB since he had given her his business card.
Keigo was vice president of UOB's Privilege Banking team when he met Swan Choo in 2018.
In the end, she invested nearly S $ 1.75 million in three trenches.
After about two years, the promised interest payments of 5.4 percent and 5.1 percent per year for the investments stopped, and Keigo stopped responding.
This January, Swan Choo met Jeffrey Beh, General Manager of UOB's Legal Department, at the UOB Privilege Banking Center. She claimed Jeffrey told her the investments had nothing to do with UOB.
UOB said they did not hire Keigo as a relationship manager or advisor to Swan Choo. The lawsuit is still ongoing.
3. Credit Suisse is suing at least S $ 415.6 million
Photo credit: Deal Street Asia
Bidzina Ivanishvili, the biggest victim of a rogue dealer at Credit Suisse Group, sued one of the bank's trusts in Singapore for at least S $ 415.6 million.
Former Credit Suisse asset manager Patrice Lescaudron had forged signatures and forged deals to cover growing losses from clients, including Bidzina.
Patrice has since been convicted in Geneva and Credit Suisse has tried to limit litigation over him.
However, Bidzina, a Georgian billionaire, was given the right to sue in Singapore and the lawsuit focuses on trust in Singapore rather than Swiss bank.
He is currently represented in the Singapore lawsuit by Drew & Napier.
4. Sino-Australian businessman sued by MBS
Image credit: Yogonet
Chinese-born Wang Zhi Cai, 65, had a debt of S $ 8.1 million at Marina Bay Sands (MBS) Casino in 2014.
He could no longer be reached by MBS because he had given a wrong address in his loan application at the casino.
MBS had received a judgment against Zhi Cai in the Singapore High Court and registered the judgment in the Australian court in September 2017.
However, MBS failed to personally deliver the judicial notice to Zhi Cai at his registered address or at his office. Attempts to call him on certain phone numbers in China and Australia also failed.
After failing to appear in court, MBS received a default judgment of S $ 10 million against him.
According to The Straits Times, he didn't know about the verdict until 2019 and filed his defense in court.
5. The Pines Club is being sued by at least 145 members
Photo credit: Club Manager & # 39; s Association
Approximately 145 members of the Pines Club are suing Peter Kwee and his company Exklusiv Resorts for loss of use of club facilities and club membership.
The lawsuit could cost the driver up to S $ 333,500 in damages, and he will speak up in an eight-day hearing from November 24th to 26th and November 30th to December 4th.
According to The Business Times, members expected new facilities to be built for them when club management closed the club for renovation in 2013.
However, Exclusive Resorts sold the entire property to real estate developer Oxley, and Novotel Singapore and The Mercure Singapore opened on the property in 2017.
The members had asked for one of the hotels to be regained and, as promised, converted into a club.
Peter then offered the members the use of a newly built clubhouse in the Laguna National Golf & Country Club. However, attorneys representing the plaintiffs said no formal offer had been made to their clients.
A long and drawn out process
Civil litigation in Singapore can be a very long and costly process.
Therefore, any party wishing to sue is advised to carefully consider several matters before deciding to proceed with the legal process.
These factors include the validity of claims, whether or not to seek relief from the Singapore courts and of course the cost of litigation.
In addition to conducting civil litigation, many alternative methods of dispute resolution such as mediation could be considered, using only lawsuits as a last resort.
Selected image source: Asia Nikkei / The Guardian / Fineline / Street Directory