Blurb from the author: For many, including me, security in our neighborhood is a top priority. None of us want to break into the house or return home worse, but in areas where communities are less connected, this is a major problem.
Ex-colleagues David and Ignatius listened to these kinds of topics, which were discussed during a regular meeting about eating and drinking by Mamak.
After all, they had seen or seen them in their own neighborhood.
"We have been thinking that there must be a better way to improve communication, convenience and security in the neighborhood," said David.
"We felt it was our calling to do something about it and started JaGaApp."
Cover all bases
"When we first started JaGaApp, the biggest challenge was to educate our customers and the general public about the need for a system," said Ignatius.
"We were fortunate that the market generally asked for a single platform to manage a building or neighborhood."
JaGaApp is their flagship and a mobile app designed to improve communication between residents, administrative offices and security personnel – the three main groups of people who make up a neighborhood.
It is equipped with functions such as emergency aid, intercom call, facility booking, bill payment and more.
- A screenshot of the app / photo credit: JaGaApp
Although David is not the only community and security app for the neighborhood on the market, he said: “We are proud of the focus we have on our business, as opposed to our competition, the community app area from hardware, accounting or IT based companies to enter companies simply complement their existing business. "
He is also proud of the ability of their system to meet many customer needs, especially when they need to serve a variety of neighborhoods with different circumstances and SOPs.
We have quite a number of customers switching from a competitor's product to ours because the circumstances of their facilities and the rules and regulations imposed simply cannot be established due to the competitor's system limitations.
David, co-founder of JaGaApp
"Creating JaGaApp in such a way that all eventualities can be taken into account without" re-coding "for each individual site shows that the system is mature," he added.
In order for JaGaApp to be used effectively, all residents in the neighborhood must register.
If there are people within the community who neglect this, the effectiveness of the app will be affected because the system does not have all the necessary data.
"Let me give you an example," Ignatius explained. "If a resident does not register and his / her visitor arrives at the guardhouse, the guards on duty have no resident who can call to verify the legitimacy of the visitor."
"In this case, the SOP for the guards is to deny all visitors to this unregistered unit."
JaGaApp charges a monthly subscription fee based on the number of checkpoints (guard houses) in a neighborhood at a price of RM 600 / month per checkpoint.
The costs are borne by the neighborhood owners' association, regardless of whether it is a joint administrative body, a management company or a resident association.
Save lives and discover "perpetrators"
The JaGaApp website, highlighted in red, proudly announces the number of neighborhoods that use its services (over 400 in Malaysia).
"We have a healthy mix of all sorts of neighborhoods," said Ignatius. "In terms of wealth, we have a good mix of high-end, mid, and low-end properties."
Photo credit: JaGaApp
Since they serve a wide range of communities, they had to tell some interesting stories about how JaGaApp was used, and we asked them to share them.
Ignatius committed and said to us, "There was a case in a neighborhood where a resident activated the emergency response function when he heard a loud commotion and suspected a case of domestic violence in a nearby unit."
"The guards were dispatched immediately to find out that while this was suspected, the tenant's girlfriend attacked her boyfriend with a knife, contrary to traditional expectations."
Another case Ignatius shared with us was how the facility booking feature could track down the perpetrator in a rather strange and surprising case.
A group of residents who wanted to play badminton could not book the courts on Tuesdays at 8:00 p.m. for 5 weeks.
Therefore, they accused the administration office of accepting bribes from another group and carried out an investigation.
Surprisingly, they found that a member of another badminton group was deliberately staying up and booking the slot in a "record time of 15 seconds".
It was even more surprising that the act as such was still in full compliance with the house rules.
plans for the future
This month they will launch JaGaApp 2.0, which will be open for public download. This means that members of the public can use the app when they visit JaGaApp neighborhoods.
There is also a new function called JaGaID, which is inspired by the verification process in e-wallets.
"JaGaID will play a major role in reducing waiting times when registering in guard houses because verified JaGaID users no longer need to present their photo identification," said Ignatius.
"We have always believed that the most important thing in business is to offer our customers real added value."
Bottom line: As someone who does some security, I would say that this app sounds pretty useful, although getting all ready to download the app could be a problem, especially when it comes to larger neighborhoods.
- You can read about other Malaysian startups we wrote about here.
Selected image source: JaGaApp