Enlarge /. A Comcast van in Sunnyvale, California in November 2018.
After a promising 60 days with no data limits and additional costs for all customers, Comcast has decided to extend the waiver of data limits until at least June 30.
Comcast announced the data cap waiver on March 13, saying the waiver would take until May 13 to help customers cope with the pandemic. Comcast said today that it will extend the data restriction waiver and other pandemic changes "until June 30 to ensure that students end the school year from home and during the COVID-19 internet crisis can stay connected. "
Comcast's promise not to separate Internet, mobile or telephone services and to waive late fees if customers contact us and tell us that they cannot pay their bills during this period will also be extended until June 30th ".
Previously, Comcast had made its Internet Essentials plan available free of charge to new, low-income customers for $ 10 a month for two months. With today's announcement, this offer remains on the table for new low-income customers through June 30. Comcast will also keep its WiFi hotspots open to anyone who needs them until June 30th.
"Our services have never been more important and we do everything we can to keep people connected to the Internet," said Dave Watson, CEO of Comcast's cable division.
Comcast typically sets its 1 TB monthly data cap in 27 states, but not in the northeastern United States, where Comcast faces strong competition from Verizon's unlimited home fiber FiOS service. In limited areas, Comcast charges an additional $ 10 for each additional block of 50 GB or $ 50 more per month for unlimited data. Internet use at home has increased during the pandemic, but Comcast recently said its network has enough capacity to handle the surge.
Verizon extends its promise not to disconnect
Verizon today extended a commitment to keep customers connected through June 30. "This means that we will not terminate the service or charge late fees due to the coronavirus pandemic for our postpaid mobile, residential and small business customers who inform us of their inability to pay their bills due to interference." Verizon. Customers must contact Verizon to avoid loss of service if they cannot pay their bills.
Verizon announced last week that it will provide mobile customers with an additional 15 GB of data in May.
More than 700 providers have signed the FCC promise "Keep Americans Connected", which is the non-termination of the service for customers who cannot pay due to the pandemic, the waiver of late fees for customers affected by the pandemic and the opening of WLAN hotspots for the public.
Like Comcast, AT&T went beyond the FCC's promise to waive data restrictions on home Internet services during the pandemic. However, AT&T has not announced whether it will extend its cap waiver after May 13th.
To update: AT & T announced that it would continue to waive excess costs for postpaid mobile customers until June 30, but did not announce whether the cap waiver for the Internet service at home should be extended. Like Verizon, AT&T extended its promise not to disconnect until June 30.