As of today (April 16) at 8:00 p.m., Singapore's largest supermarket chain FairPrice will charge a service fee of $ 3.99 for all online orders to meet the increased demand for delivery space for its online platform.
According to an announcement on their website, the number of visits to the online order page has almost tripled in the past two months due to Covid-19, as many people are now opting for the delivery of food to their homes.
The delivery times are released quickly when they are released so that many customers can no longer buy essential goods. To mitigate this, FairPrice has released delivery times throughout the day to give online customers more opportunities to place their orders.
FairPrice announced that they have increased their workforce and hired and trained around 150 people to become qualified order pickers and packers. This has increased the number of delivery spaces available to online customers by 25 percent.
FairPrice will hire more employees in the coming weeks and increase online capacity by a further 30 percent by, among other things, converting a stationary FairPrice business into another fulfillment center for online orders.
FairPrice donates a corresponding amount of service fees to local charities that help people in need. These include the Metta Welfare Association, the Assisi Hospiz, Touch Community Services and Food from the Heart.
FairPrice will also introduce a new multi-tier delivery structure for different basket sizes.
The new multi-tier delivery fee structure for FairPrice Online is as follows:
|Order value (SGD)||Shipping costs (SGD)|
|$ 79 and more||Waive shipping costs|
|Between $ 59 and $ 79||$ 3.00|
|Under $ 59||$ 5.00|
Selected image source: FairPrice