In the face of the COVID 19 outbreak, low-cost airline Jetstar Asia – a subsidiary of Qantas Airways in Australia – announced today that it will stop operating for three weeks.
This will take effect from March 23 to April 15 at least.
The Singapore-based airline said the suspension was "the result of the introduction of new state restrictions in multiple jurisdictions in the past few days."
"The decision is a response to factors beyond our control, including a rapid decline in demand for forward travel due to government containment measures, travel bans for businesses, and a general withdrawal from everyday activities across the community."
Affected passengers with bookings from March 15th to April 30th will receive a full refund in the form of a travel voucher.
Jetstar Asia urges customers to request a refund here instead of calling the contact center, which is currently experiencing many requests.
After the suspension, all 18 Jetstar Asia Airbus A320 aircraft were discontinued.
The airline also asked employees to take paid and unpaid leave during this period, and canceled annual bonuses and wage supplements.
Selected image source: Jetstar Asia