Blurb from the author: I don't get into the habit of doing my monthly pharmacy purchases on platforms like GrabMart, but when I do, it's pretty pleasant. They deliver deliveries on time, most of what I need is already listed, and delivery fees are reasonable enough.
While what they're doing is nothing new, Esyms believes that more could be done to improve the user experience.
Founder Lam Wee Yong, who has completed 15 years of training as a pharmacist, told Vulcan Post that he intends to make this process more timely and reliable.
was a customer who came to us with her 70-year-old father's recipe
was burdened by the expensive list of medicines bought in the hospital, ”said Wee
This stress included the effort to deliver these drugs to her
Father's residence in Sungai Petani.
"We (Esyms), with the approval of your doctor, managed to find a cheaper alternative brand and asked one of our partner pharmacies to place a special order for the drug – which we deliver to her father every month," he said.
Such recommendations and advice come from licensed pharmacists who can also use the platform to consult users.
This is done via a telepharmacy system with live chat or video, in which licensed pharmacists can answer all your urgent questions – similar to entering an actual physical pharmacy.
The user interface of the Esyms app (left) and access to the telepharmacy functions / Image Credit: Esyms
informed us that the platform handles an average of 350 daily product requests
Recommendation, medical advice, wellness and beauty etc.
The number of these requests has also increased significantly due to concerns about the outbreak of the COVID-19 virus.
Wee Yong understands that an on-demand delivery service offers more
Since the speed is "fast", it is an important concern for this startup.
He told us how this is emphasized in every phase of the process. "When customers place an order, our real-time ordering system automatically connects to the pharmacies that are closest to them."
Founder Lam Wee Yong / Photo credit: Esyms
At least 30 pharmacies will review the order within 30 minutes so that they can fulfill it.
If it is not fulfilled due to unavailability of the inventory, customers will be informed.
Wee Yong told us that confirmed orders should take less than 3 hours to reach the customer safely. This same day delivery option is available to all customers in the Klang Valley.
If you stay far away, you can plan the delivery
instead, where they can get it the next day.
It's tight, but they're still growing
Of course, this is a path that many have already explored.
like BIG Pharmacy and Lovy Pharmacy (which also allow registered pharmacists
Conduct video consultations with users) are already on the market for
is in fact a product of the BP Healthcare Group that has the ability, too
provide competitive medical advice, reviews and disease management
their physical centers.
In any case, their work is cut out for them if they intend to take action against it
Wee Yong is aware of the strong competition. However, his trust in his company is supported by his solid experience in the industry and all of its inner workings.
Wee Yong and his team / Image Credit: Esyms
expanded our partnership to more than 350 pharmacies and 80 health services
Provider now. Esyms currently serves 33 corporate customers, and we have over
180,000 users in the database via website and app services, ”said Wee Yong.
Esyms hopes to instead offer more unique and exclusive products that fall into the category of supplements and superfoods.
In the near future, Wee Yong told us that his goals would be achieved if they could work with more than 1,000 pharmacies and other healthcare providers across the country.
To date, Esyms has received approximately $ 750,000 in seed capital from angel investors.
With this in mind, Wee Yong hopes to expand the Esyms empire, hopefully one day to deliver medicines from private and public hospitals and to pass on its telephony functions to professionals in various disciplines (pediatrics, drug sales and procurement, geriatrics, etc.).
Bottom line: It's always good to have several options for delivering medication and supplements to you, but especially during this COVID-19 outbreak at the time of writing.
- More information about other Malaysian startups can be found here.
Selected image source: Esyms