Revel has announced that it will resume its electric scooter service in New York City starting today. These include new protective measures for drivers such as a mandatory in-app safety test and the requirement that all drivers take a selfie of themselves wearing a helmet before they are allowed to ride. The company worked with the City of New York to develop the new security measures, and city officials have signed the new plan.
Revel shut down in late July after two customers were killed and one seriously injured while driving the shared electric scooters. At the time, the company announced that it would "review and strengthen our drivers' accountability and safety measures" in the face of the accidents.
Today we're restarting Revel in the city where it all began. We are introducing new and improved features for education, safety, and accountability. There are a few things you need to do to start driving again. (1/3) pic.twitter.com/WVySpa2j1L
– Revel (@_GoRevel) August 27, 2020
One of the biggest changes is a new mandatory safety test that has been added to the Revel app, which all drivers – whether they have been using the service for years or are completely new to Revel – must pass before they are allowed to operate the Mopeds. Customers in New York City must take the test immediately, while existing customers in Oakland, Austin, and DC can drive without a test until September 1.
Revel has teamed up with the Behavioral Insights Team (BIT) to develop the test, which includes 21 questions about safety training, helmet requirements, traffic rules, rules for riding the bikes, an instruction video and much more. The company is also expanding its free one-to-one tuition in New York City. Revel now offers over 1,000 lessons per week in Brooklyn, Manhattan, Queens and the Bronx available to anyone with a Revel account to help new drivers adapt to the platform.
There is also a new mandatory helmet selfie requirement: when you start a ride with a Revel in the app, only the helmet cover on the back of the bike is unlocked. Only after you've submitted a selfie showing that you (and a passenger, if you have one) are wearing helmets, can the app activate the moped to turn on. Revel will also sell personal helmets for $ 35 (plus shipping) through its website to improve helmet use for customers who do not wish to use the shared helmets.
Revel has also revised its suspension policy to be far stricter. If you share your account with anyone else, drive with a passenger under the age of 18, drive on a sidewalk, drive on a freeway or road with a maximum speed of over 60 km / h, or fail to report an accident, it will result in a permanent ban . If you drive without a helmet, drive red lights or stop signs, drive on a bike path, on a large bridge or in a tunnel, in a park or on a one-way street, this will result in warnings or temporary interruptions for the initial offense with permanent suspension on later ones Violations.
Reckless driving (which Revel defines as "endangering pedestrians or other motorists, getting in and out of traffic, accelerating through red lights, races, wheelies or donuts, driving with more than one passenger") also leads to a temporary suspension.
To hold drivers accountable for all of these rules, Revel makes it easy for New Yorkers, whether or not they are Revel customers, to report bad behavior both within the Revel app and through an online reporting tool. The company has also added a new automated system that detects when drivers are breaking rules (such as entering a park or driving incorrectly on a one-way street).
Revel has officially resumed service across the four-district service space in New York City, where the company will operate as of 9:00 a.m. ET. However, the company will cease service for the first 60 days of its resumption of operations in New York on a pilot basis from 12:00 p.m. to 5:00 p.m. as it continues to work with the NYC Department of Transportation to ensure safe night duty.