Over introduces a number of changes Monday, when cities and states pick up home stay orders triggered by the COVID 19 pandemic.
The changes, which include an online checklist for all users, a limit on the number of passengers in vehicles and a feature for checking the face mask for drivers, aim to stop the spread of COVID-19, the company said on Wednesday .
"This is not a problem that can only be solved by drivers or only by drivers. It is everyone's responsibility," said Sachin Kansal, senior director of product management at Uber, during a webinar on Wednesday announcing the changes were.
User monitoring is at the heart of these new guidelines. Drivers and drivers, as well as deliverers and even restaurants using Uber Eats, can report unsafe COVID-19 behavior and post low ratings. For example, a deliverer can give feedback that no suitable protocols are available in a restaurant, e.g. B. Social distancing. In the meantime, a restaurant can give feedback if a deliverer is not wearing a mask.
"These feedback loops between all parties are extremely important to us to ensure security," said Kansal.
According to Kansal, the new guidelines will remain in place for the next few months. Kansal added: "If the situation on the ground changes, we will continue to develop our guidelines."
All users of the Uber app must now read and agree to an online checklist before picking up a driver or trying to greet a ride, the company said. In the online checklist, drivers and drivers must confirm that they have taken certain steps, e.g. B. Putting on a face mask and washing hands to stop COVID-19 from spreading.
Uber will encourage drivers and drivers to cancel rides – a move that could result in a lower rating in the past – if they don't feel safe or the user isn't wearing a face mask or cover. When drivers or drivers give a low rating, they can now choose "no face mask or mask" along with the other traditional options such as "late for pickup", "disrespectful" or "cleanliness". If the user selects “No face covering” in their review, the driver or driver receives a message informing them of the requirements for participating in the Uber platform.
Kansal said Uber will take drivers or drivers off the platform if they repeatedly violate these requirements.
Drivers must check that they are wearing a mask before taking trips. Uber's existing driver selfie technology is used. The app also offers a video tutorial on how to wear a mask.
The selfie technology that has been used since 2016 is not available in the driver app. Instead, the drivers are monitored by the drivers. Drivers are also asked to keep the window open if possible.
Uber is currently not adding any shared rides known as the Uber Pool. The company has also set new restrictions on UberX and UberXL rides. Drivers are no longer allowed to drive in the front seat, which, according to Uber, allows more distance in the car. The change means that UberX can have a maximum of three passengers in the vehicle.