shipping Buyers are organizing a handful of campaigns to protest Shipt's new compensation structure launched this month. The first action will take place from Saturday, October 17th to October 19th, when workers urge their Shipt colleagues to boycott the company. The organizers urge buyers not to schedule hours or take orders during this time.
“Our goal is to draw attention to the fact that this salary scale actually affects buyers. Regardless of Shipt's position, which takes the effort into account and benefits buyers, we find that this is the opposite on both fronts, ”said Willy Solis, a Shipt buyer in Dallas and chief organizer at Gig Workers Collective, told theinformationsuperhighway. "It doesn't hold up against real reality. We're paid less for more effort."
Shipt buyers are also planning to take direct action at Target's corporate headquarters in Minneapolis, Minnesota on Monday, October 19. During the promotion, customers plan to read letters to Shipt CEO Kelly Caruso describing how the salary changes affected them.
"We told customers that we've learned a lot in the six years we've been in business," Shipt spokeswoman Molly Snyder said in a statement to theinformationsuperhighway. “Our previous compensation model was a commission model that was paid based on the cost of the shopping cart or the order. We know how much effort goes into shopping and delivering, and we believe we should compensate for that effort. The new model takes this effort into account by taking into account, for example, the complexity of the orders, the market and the day and time of the week. Customers always see the payment area for the shop, the address they would need to deliver it to, a list of all items in the shop, and the time frame for the delivery window. Buyers can choose whether or not to accept an order. "
Shipt buyers have been speaking out against this new compensation model since the beginning of this year after Shipt began testing this new compensation structure. In February a ship buyer from Kalamazoo informed me that he had lost at least 30% of his regular salary due to the change.
According to Target's Shipt, this is part of "taking better account of the real effort involved in executing and delivering orders," Shipt wrote on Shipt Shopper Hub. That said, the new payment model takes into account the estimated travel time from the store to the customer's door, the number of items in the order, the location, the main shopping windows and much more. However, Shipt does not disclose an exact formula for calculating payment because "every subway has unique characteristics that can affect the shopping experience".
On the blog, Shipt also points out how orders with similar prices may pay off differently due to the hassle involved. For example, if the order total is $ 100 but is only one item versus 30 items, the latter order scenario would require more effort. This means that the buyer will be paid more for this order with more items. But Solis said this is an anomaly and that the majority of buyers do not receive such orders.
"Basing an entire wage structure on such an anomaly is really worrying," he said.
Meanwhile, Solis said he noticed discrepancies in the way Shipt talks about the formula used to calculate salary. In July, Shipt posted a blog post about store time. In it, the company set out what it thinks about things like the location of the item, the size of the store, and more. In the original post, which has since been updated, Shipt said it didn't consider checkout time, nor tried to gain insight into it.
After shoppers expressed frustration about this on a Facebook group, Solis noticed that Shipt had deleted this part from his blog post.
"They literally said they weren't interested in considering check-out times, which is a sizable amount of time shoppers spend in stores," Solis said.
Ship shoppers have already run promotions, but Solis said this is getting the most support yet. As part of the call to action, Gig Workers Collective is also asking Shipt buyers to inform at least five other employees they know.
"We continue to listen to customer feedback, but we can tell you that more and more customers are getting on the schedule to shop, take orders, shop and deliver," said Snyder.