Postmates announced today that there will be a “non-contact delivery option” for those concerned about COVID-19 exposure of workers who bring them food. Instacart Something similar was set up earlier this week. The announcement that sales this week have increased tenfold due to coronavirus concerns and the "Leave it at my door" option for coronavirus-worried customers.
This flu-like virus has infected nearly 100,000 people worldwide and killed thousands, including a man in the Bay Area, the center of Silicon Valley, and the startup world.
Similar services have been offering this contactless option since last month in China, where COVID-19 conquered a stronghold and spread from Wuhan. The majority of the shops in the area had closed shops, so delivery was the only option for most people. The contactless measure appeared to be aimed at ensuring everyone's safety and minimizing exposure.
Although many customers have praised this effort, not everyone is pleased because they believe this move will only pass the money on to low-wage workers.
This new Postmates option is the most cynical I've seen today. Come on, cook at home instead of taking the risk of moving down the inequality ladder … pic.twitter.com/AiMIbn5LWy
– Romain Dillet @ (@romaindillet) March 6, 2020
Postmates contradicts this argument and tells theinformationsuperhighway that the move is beneficial for both customers and couriers. "Community health and safety is of the utmost importance at Postmates and we have communicated CDC precautionary guidelines to our Postmates," a Postmates spokesman told theinformationsuperhighway. “Customers have the option to determine the delivery of an article without contact. and we will continue to encourage employees, dealers and consumers to take preventive measures. While we work as usual, we will closely monitor the situation and will help provide the resources needed to mitigate increased risks. "
Instacart mentioned a similar attitude and said to Techcrunch: "Our goal is to continue to work and serve securely with the entire Instacart community while ensuring that our customers have access to uninterrupted delivery and collection services for the food and household items, that they need."
For those who like and want to use this option, simply order from Postmates as usual. You will then be asked to select your delivery preference before checking out. The option is similar for your Instacart order.
Although we've only heard so far that these two startups offer this option, we're likely to see more contactless rollouts as coronavirus fears continue to change our shopping habits over the next few months.