For years I have been flooded with physical junk mail from my Internet service provider (ISP) Charter Spectrum (formerly Time Warner Cable). The envelopes are stamped "OPEN UPON RECEIPT" or "NOTICE" or "IMPORTANT ACCOUNT INFORMATION" in huge red capital letters.
I always open it just in case there is a legitimate problem and my internet is about to shutdown. I get cheated every time. Instead of legitimate account messages, the mailers are ads trying to get me to update my plan or buy more services from Spectrum. In addition to tree-killing paper mailers, which I can at least recycle, Spectrum often mixes in non-recyclable thick plastic cards.
It's not that I can switch Internet service providers to get away from the disgusting mailers. My building is not wired for another ISP, so I have no choice if I want Internet. According to a report by the Mayor's Office in New York in April 2018, 69 percent of households in New York only have one or two options for broadband providers. By 2016, at least 24 million Americans had no broadband provider at all. Like many of Spectrum's 26 million US broadband Internet subscribers, I thought I would have to accept misleading junk mail to get my Internet.
However, thanks to a tip from Verge reader KO, I found out that you can deactivate Spectrum junk mail online and instruct Spectrum not to call, send emails or knock on sales offers. As a bonus, you can easily set Spectrum to use your personal information to target ads to you on the privacy page where you disable spam. The spectrum deserves some credit for it; With Verizon Fios, you can call 1-800, reread your contract for instructions, and then navigate in two separate sections of your account settings to get the same results.
Where can I disable Spectrum Junk Mail?
- Unsubscribe here online
- Register by phone at 1-855-75-SPECTRUM
For the rest of the instructions, we assume that you fill out the online form. However, it is likely that you will go through a similar process when you call.
Information you need to provide
- Your first and last name
- Your Address
- Your phone number when you request "Do Not Call"
- Your email address if you do not request an email
Disable spectrum junk mail and sales calls
You can unsubscribe from receiving Spectrum marketing and sales offers by phone, email, post, and door-to-door sales. You will still receive current account notifications about your service via these channels, even if you deactivate marketing.
- First identify yourself as a current customer and fill out all address fields
- Now activate the four check boxes Do Not Call, Do Not Email, Do Not Email and Do Not Knock. You must provide one or more phone numbers for Do Not Call. You can also add up to two additional addresses to your "don't mail" and "don't knock" requests.
None of these corrections are made immediately. According to Spectrum, Do Not Email can take up to 10 days, Do Not Call can take up to 30 days, and Do Not Mail and Do Not Knock can take up to 60 days. I submitted my opt-out notice on February 26 and will update this post if I continue to receive email after the 60-day period.
Before you lock and send the CAPTCHA, pause to expand the "Additional Privacy Settings" section. It should be right after the Do Not Knock section below. If you don't see it, go back to the top of the form and make sure you answer the question "Are you a current customer?" Answered "yes".
Disable Spectrum by using your data to target ads
In "Additional privacy settings" you can disable Spectrum from using your personal data to customize ads for you. While Spectrum emphatically rejects that "your personal data will not be passed on to third-party advertising customers … and we will not pass on your personal data to third parties for our own marketing or advertising purposes", there have been reports of individual persons identified on the basis of "anonymous" data such as surfing habits become. If you care about your privacy, it is a good idea to log out here.
- Select the "Don't use CPNI" checkbox to disable marketing based on your "customer network information" or "CPNI". This will give you promotions based on "quantity, technical configuration, type, destination, location and quantity" about your use of Spectrum telecommunications services and information about your Spectrum telephone service that is included on your invoice. "
- Disable interest-based online ads where Spectrum appeals to you with custom ads on its websites and third-party websites and apps with personal information such as your zip code, information about your current subscription, use of our products or services. or other demographic and public information. “This only affects the targeting of the ads that Spectrum delivers, not online ads in general. If you move or get a new account, you will need to resend this request.
- Turn off interest-based ads on TV and then in TV applications where some of the ads you see are targeted to your location or other things that Spectrum knows about you, e.g. B. "Your use of our products or services or information we receive from others."
Note: In all of these cases, how Spectrum reacts to your personal data is deactivated. They do not completely disable Spectrum data collection.
California only: Disable Spectrum's sale of your data
If you have identified yourself as a current customer and have specified your state as California above in the form, you will be given an additional option under the California Consumer Privacy Act (CCPA) called "Opt-Out of Selling Personal Information (California Consumer") only) “, And you can also select this check box.
The CCPA also means that you can ask Spectrum to send you all your data or to delete it from its systems. To do this, you must fill out a separate form, which you can find here.
Confirm that you are not a robot and send!
Now all you have to do is fill out the CAPTCHA, submit it and wait up to 60 days for all your settings to take effect.
Do you have similar problems with another ISP?
Let us know in the comments!